Duty to Assess All Complaints

SAFG has the duty to engage in an adequate and reasonable assessment of all complaints.

All complaints are subject to the complaint handling requirements as set out by Life Company Compliance Officers. Complaints must be assessed to determine whether, in the reasonable professional judgment of SAFG’s supervisory staff handling the complaint, they should be further investigated.

• A breach of client confidentiality;
• Unsuitable investments or leveraging (except for non-clients);
• Theft, fraud, misappropriation, forgery, misrepresentation, unauthorized trading.