Fair Handling of Client Complaints

To achieve the objective of handling complaints fairly, SAFG’s complaint handling procedures include standards that allow for a factual investigation and an analysis of the matters specific to the complaint. SAFG does not allow complaints to be dismissed without due consideration of the facts of each case. There must be a balanced approach to the gathering of facts that objectively considers the interests of the complainant, the Broker and SAFG.SAFG’s analysis must be reasonable. SAFG’s review of the complaint must result in SAFG’s substantive response to the complainant.