All client complaints and supervisory obligations must be handled by compliance staff.
Each Broker must report complaints.
Senior management at SAFG must be made aware of complaints of serious misconduct and of all legal actions.
SAFG must maintain a Client Complaint Log and must report all complaints to the appropriate life insurance company and must be able to detect frequent and repetitive complaints made concerning the same matter, which may, on a cumulative basis, indicate a serious problem.
